Shipping & Delivery
How long will my order take to arrive?
We process orders within 1–3 business days. After that, delivery usually takes 2–4 weeks, or approximately 10–20 business days, depending on your location.
As soon as your order ships, we will email you a tracking number so you can follow its progress.
Why does delivery take a few weeks?
Our Pagani Design watches are shipped through trusted third-party fulfillment partners and carefully prepared before dispatch.
Because orders may be fulfilled internationally and shipped directly to the customer, delivery can take longer than it would from a local retailer. This allows us to offer carefully selected watches at accessible prices while providing free standard shipping.
Where do you ship?
We currently ship to:
United States.
European Union.
United Kingdom.
How much does shipping cost?
Standard shipping is free on all orders.
How do I track my order?
Once your order ships, we will email you a tracking number and a tracking link.
You can also check the status of your shipment at any time through our Track Your Order page.
Customs, Duties & Taxes
Will I have to pay customs fees or import duties?
No. All applicable import duties and taxes are included in the amount paid at checkout.
You should not be required to pay additional customs duties, import taxes, or import fees when your watch is delivered. The price shown at checkout is the price you pay.
What should I do if I am charged an import fee?
If you are unexpectedly charged customs duties, import taxes, or carrier import fees upon delivery, contact us at support@assistempire.com with a copy or photo of the charge.
We will help investigate and resolve the issue.
Are there any hidden fees?
No. There are no surprise customs charges or hidden delivery costs. The total shown at checkout is the amount you pay.
Returns & Refunds
What is your return policy?
You have 30 calendar days from the date your order is delivered to request a return.
The item must be unused, in its original condition and packaging, and returned with all boxes, tags, protective materials, accessories, and documents intact.
To start a return, email us at support@assistempire.com with your order number and the reason for your return.
How do I start a return?
Email support@assistempire.com with your order number and the reason for your return.
We will send you step-by-step instructions and confirm the appropriate return address.
Please do not ship anything back before contacting us. Items sent without an approved return request may not be accepted or refunded.
Who pays for return shipping?
If your item is defective, damaged, or you received the wrong product, Empire covers the cost of return shipping.
For change-of-mind returns, you are responsible for the return shipping cost.
We recommend using a trackable shipping method, since we cannot issue a refund for an item we do not receive.
When will I receive my refund?
Once we receive and inspect your return, we will let you know whether your refund has been approved.
Approved refunds are issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.
Depending on your bank, card provider, or payment provider, it may take additional time for the refund to appear on your statement.
Warranty
Are your watches covered by a warranty?
Yes. Every Pagani Design watch purchased directly from Empire is covered by a 2-year limited warranty provided by Empire against manufacturing defects in materials and workmanship.
The warranty period begins on the date your order is delivered.
This warranty is provided independently by Empire and is not represented as an official Pagani Design manufacturer warranty.
What does the warranty cover?
The warranty covers approved manufacturing defects involving the watch’s materials, workmanship, movement, or assembly.
It does not cover:
Normal wear and tear, including scratches, marks, fading, or strap wear.
Accidental damage, drops, misuse, abuse, or negligence.
Water exposure beyond the watch’s stated water-resistance rating.
Battery depletion, unless caused by a manufacturing defect.
Damage caused by unauthorized repairs, modifications, or servicing.
Cosmetic changes that do not affect the function of the watch.
What should I do if my watch develops a problem?
Email support@assistempire.com with your order number, a description of the issue, and clear photos or videos showing the problem.
If your warranty claim is approved, we may repair or replace the watch. If repair or replacement is unavailable, we may issue a refund.
Orders & Payment
Can I change or cancel my order?
Contact us as soon as possible at support@assistempire.com.
We can usually change or cancel an order before it ships. Once an order has shipped, it can no longer be cancelled, and our standard return process will apply.
What payment methods do you accept?
We accept major credit and debit cards, along with the other secure payment options displayed at checkout.
Available payment methods may vary depending on your location.
Is my payment information secure?
Yes. Payments are processed through a secure and encrypted checkout.
Empire does not directly receive or store your complete payment card details.
About Empire
Are your watches authentic?
Yes. The watches sold through our store are genuine Pagani Design products.
Empire is an independent retailer of Pagani Design watches. We are not Pagani Design and are not affiliated with, endorsed by, sponsored by, represented by, or authorized by Pagani Design.
When you place an order through our website, your purchase is made directly from Empire. Empire remains responsible for customer support, shipping assistance, returns, refunds, and the limited warranty provided by our store.
Is Empire an official Pagani Design retailer?
No. Empire is an independent retailer and is not an official or authorized Pagani Design dealer.
The Pagani Design name, trademarks, logos, product names, model names, and designs belong to their respective owners.
Why should I purchase from Empire?
Empire provides a carefully selected range of Pagani Design watches, free standard shipping, import duties included at checkout, a 30-day return period, a 2-year limited warranty provided by our store, and customer support before and after your purchase.
I still have a question. How can I contact you?
We are happy to help.
Email us at support@assistempire.com, and we aim to respond within 24–48 hours, Monday through Friday, excluding holidays.
